1. Operations Manager Sterling Group of Hotels is inviting applications from suitably qualified, experienced and results-driven professionals to fill the position of Operations Manager.
The successful candidate will be responsible for overseeing the hotel's day-to-day operations, ensuring excellent guest experiences, operational efficiency, effective cost management and adherence to the Group's standards.
Duties and Responsibilities
Key Responsibilities -Oversee the daily operations of the hotel, ensuring smooth coordination of all departments. -Ensure high standards of guest service, satisfaction and experience. -Supervise and provide leadership to departmental managers and operational teams. -Monitor departmental performance, productivity and operational costs. -Ensure effective management of housekeeping, front office, food and beverage, maintenance and other hotel operations. -Monitor revenue performance, occupancy levels and operational budgets in liaison with Finance. -Ensure compliance with company policies, procedures, health and safety standards and statutory requirements. -Address guest complaints and operational challenges promptly and professionally. -Develop and implement strategies to improve service delivery, productivity and profitability. -Prepare and submit regular operational reports to Management. -Drive a culture of teamwork, accountability, communication and operational excellence.
Qualifications and Experience
-A degree or diploma in Hotel Management, Hospitality Management, Tourism or a related field. -At least 5 years' relevant experience in hotel operations, preferably in a management position. -Proven experience managing multiple hotel departments and leading diverse teams. -Strong knowledge of hotel operations, guest relations, budgeting and cost control. -Excellent leadership, communication, organisational and problem-solving skills. -Strong commercial awareness and ability to drive operational performance. -Computer literacy and familiarity with hotel management systems.
