-Promptly respond to and resolve hardware and software faults reported by retail shop staff. -Diagnose and troubleshoot technical issues related to computers, peripherals, and other IT equipment. -Maintain and monitor the local network to ensure it operates smoothly. -Troubleshoot network connectivity issues and resolve them promptly. -Collaborate with the university IT department for network-related support. -Enter product information into the inventory management system accurately. -Ensure product pricing is up-to-date and reflects current promotions or changes. -Create and manage product codes that match the inventory system for efficient tracking and sales. -Implement a standardized coding system for products. -Ensure that weighing scales and point-of-sale (POS) systems are properly integrated and function correctly. -Troubleshoot and resolve issues with the scales and POS equipment. -Monitor the health and performance of the server infrastructure. -Perform routine maintenance tasks, including updates, backups, and security patches. -Collaborate with relevant stakeholders to identify and address business challenges, such as staff purchases. -Develop or enhance systems and applications to provide solutions that meet evolving business needs. -Ensure that systems are scaleable, efficient, and user-friendly. -Maintain accurate records of IT-related activities, including fault reports, system changes, and updates. -Document system configurations and procedures for future reference. -Provide training and support to retail shop staff on the proper use of IT systems and equipment. -Assist users in resolving common technical issues. -Carrying out any other relevant functions as assigned.
Qualifications and Experience
At least 5 ‘O’ level subjects At least a Diploma in Information Technology At least a relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified IT) At least 1 year experience in a similar position in the Retail FMCG industry
How to Apply
*NB: Midlands State University is an equal opportunities employer. In promoting gender parity, female candidates are encouraged to apply.
APPLICATIONS Applicants must submit copies of applications with the following: application letter, certified certificates, transcripts, national identification and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses of three referees addressed to the Deputy Registrar – Human Resource
The application pack should be sent as a single merged pdf file to email address: [email protected].
Closing date for applications is 10 November 2025. Note that only shortlisted candidates will be communicated to.
Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.
