FIRM PATROL LEADER / DEPLOYMENT HANDLER

Duties and Responsibilities

Key Responsibilities.
• Recruiting, interviewing, and selecting security guards in line with company standards.
• Coordinating the deployment and redeployment of security personnel to client sites.
• Supervising and monitoring security guards to ensure compliance with company
policies and client requirements.
• Conducting regular site visits and inspections to assess guard performance,
attendance, appearance, and service delivery.
• Carrying out patrols and spot checks at client sites, including day and night inspections.
• Investigating incidents, complaints, and disciplinary matters involving security personnel.
• Ensuring all deployed guards are properly equipped with uniforms, PPE, and operational resources.
• Maintaining accurate records of deployments, staff movements, attendance, incidents, and site inspections.
• Liaising with clients and addressing operational concerns promptly and professionally.
• Preparing operational reports and submitting them to management.
• Assisting in training, induction, and mentoring of newly recruited guards.
• Coordinating emergency responses and providing operational support when required.
• Supporting business growth initiatives through excellent client service and retention.

Qualifications and Experience

Requirements.
• Proven experience in security operations, guard supervision, deployment
management, or a related field.
• Valid Class 3 Driver's Licence (mandatory).
• Class 4 Driver's Licence will be an added advantage.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple deployments effectively.
• Good report writing and administrative skills.
• Computer literacy, including Microsoft Word and Excel.
• High level of integrity, professionalism, and attention to detail.
• Ability to work flexible hours, including weekends and public holidays when required.