single candidate

Contact Centre Agents at Corporate 24 Hospital Group

Corporate 24 Hospital Group

Expires: 10 May 2024

Full Time

Harare

Customer Service

job Description

Handle inbound and outbound calls in a professional and courteous manner.
Handle social media enquiries in a timely and professional manner.
Provide customers with information about products/services and resolve any inquiries or issues they may have.
Maintain accurate records of customer interactions and transactions.
Follow up on customer inquiries.
Follow communication scripts and guidelines to ensure consistency and quality service.
Meet performance targets related to call quality, customer satisfaction, and productivity.

Duties and Responsibilities

Handle inbound and outbound calls in a professional and courteous manner.
Handle social media enquiries in a timely and professional manner.
Provide customers with information about products/services and resolve any inquiries or issues they may have.
Maintain accurate records of customer interactions and transactions.
Follow up on customer inquiries.
Follow communication scripts and guidelines to ensure consistency and quality service.
Meet performance targets related to call quality, customer satisfaction, and productivity.

Qualifications and Experience

Excellent communication skills and a pleasant phone manner.
Ability to use a computer and maneuver various social media platforms
Strong problem-solving abilities and the ability to think on your feet.
Previous customer service experience will be an added advantage.
Ability to work well in a team environment.
At least 2 A-level subjects.

How to Apply

Candidates interested in the positions above should send their CVs to the following address:

The Administrator
Corporate 24 Healthcare
6 Bath Road
Harare
OR email: [email protected]

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Job overview

  • Location

    Harare

  • Job Type

    Full Time

  • Expiry Date

    10 May 2024

  • Date Posted

    03 May 2024

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