Duties and Responsibilities

• Greets patients and visitors in a warm, professional, and courteous manner.
• Registers new patients and updates existing patient records accurately.
• Schedules, reschedules, and confirms patient appointments via phone, email, or in person.
• Manages patient flow and ensures minimal waiting times.
• Answers incoming calls, routes them appropriately, and takes messages when necessary.
• Maintains and organizes patient files, both physical and electronic.
• Inputs patient data into Electronic Medical Records or manual patient records.
• Prepares and files clinic correspondence, reports, and other documentation.
• Manages incoming and outgoing mail and deliveries.
• Assists with billing and medical aid/insurance verification as needed.
• Collects and records patient payments (cash, card, or mobile money transactions) in line with organizational policy.
• Issues receipts and reconciles daily financial transactions.
• Manages petty cash, including safekeeping in a lockable cabinet as appropriate.
• Prepares daily, weekly, or monthly financial and other reports as requested.
• Monitors and manages inventory of front office furniture, equipment, supplies, and other medical supplies as requested.
• Coordinates with clinical staff to ensure smooth patient flow.
• Assists in the preparation of patient education materials and clinic notices.
• Ensures the reception area is clean, organized, and always welcoming.
• Adheres to clinic policies, procedures, and regulatory requirements.
• Reports any incidents, safety concerns, or breaches of confidentiality promptly.

Qualifications and Experience

• A minimum of 5 “O” Levels including English and Mathematics.
• Certificate or Diploma in Office Administration, Secretarial Studies, Medical Reception, or related field is an added advantage.
• Basic financial record-keeping and cash handling experience is an added advantage; bookkeeping or accounting qualifications are a plus.
• Minimum of 1–2 years’ experience in a receptionist, administrative, or customer service role, preferably in a health care or clinic setting.
• Computer literate and proficient with MS Office Applications (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Strong interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.

How to Apply

In return, PSH offers competitive remuneration, commensurate with qualifications and experience. PSH is an equal opportunity employer and encourages applications from qualified individuals regardless of gender identity or expression, race, religion, national origin, or disability. All interested candidates are encouraged to follow the following steps when applying:

Step 1: Complete the Application for the position you wish to apply for, under the Click to Apply option below. (By completing this form, you will be considered for shortlisting for either a full-time or part-time position.)
Step 2: Send your updated CVs to [email protected]

All Applications should be shared not later than March 25, 2026.

Please note that applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.

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