-Oversee daily front-end operations to ensure efficient and accurate transaction processing. -Monitor Till Operators to ensure compliance with procedures, performance targets, and customer service standards. -Report and record price/product changes, and address non-scanning item issues. -Maintain adequate cash float and ensure availability of front-end consumables. -Develop and manage staff schedules to ensure sufficient coverage and manage queues effectively. -Encourage up-selling and cross-selling; ensure staff awareness of current promotions. -Handle returns professionally and in accordance with store policy. -Ensure high safety standards; report and manage injury incidents promptly. -Collect customer feedback to improve service speed, product range, and quality. -Ensure proper handling of lost & found items, and return used trolleys/baskets to designated areas. -Enforce adherence to regulatory policies, including exchange rate compliance and forex rules. -Ensure all staff have clear job descriptions and receive regular training. -Maintain effective workforce planning and performance monitoring.
Qualifications and Experience
-At least 5 ‘O’ Levels (including Mathematics and English) -At least a Till Operating Certificate -At least 1 year experience in the retail FMCG sector
How to Apply
*NB: Midlands State University is an equal opportunities employer. In promoting gender parity, female candidates are encouraged to apply.
APPLICATIONS Applicants must submit copies of applications with the following: application letter, certified certificates, transcripts, national identification and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses of three referees addressed to the Deputy Registrar – Human Resource
The application pack should be sent as a single merged pdf file to email address: [email protected].
Closing date for applications is 10 November 2025. Note that only shortlisted candidates will be communicated to.
Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.
